:: Return Policy

• To return merchandise for credit or replacement, you MUST:

  • Obtain a Return Authorization Number (RAN) by completing On-line RAN Form

  • Packages without RAN posted on the box will not be accepted and will be returned to you.

  • Packages can not be returned directly to the manufacturer or the shipping warehouse.

• All customers must review and approve the Return Policy prior to placing an order.

• All returns must be in their original packaging and require an RAN clearly marked on top of the package. Packages without an RAN will not be accepted. To obtain your RAN, please complete the On-line RAN Form.

• Returned items that have suffered physical damage by the customer will not be accepted for any reason.

• All products purchased from Mp3PlayerAccessories.net may be returned within a period of 30 days from the date of purchase.

• Only those items specifically designated as being on Back-Order may be returned within a period of 30 days from the date of delivery.

• All returns are subject to a 25% restocking fee.

• Shipping is non-refundable.  All international returns must also be prepaid by the customer.

• Credit for purchases will only be issued once the returned item has been received, inspected and processed by the shipping/ receiving department. Customers whose returned merchandise arrives with missing parts or components will be charged for the missing parts in addition to the restocking fee. Prior to issuing credit a customer service representative will contact the client via phone, email or fax and inform them of the total credit to be issued to the customer's credit card.

• Orders for products that are available in stock and which are placed prior to 3 pm Central time during the regular work week are typically processed within 2-4 hours.  Orders placed after 3 pm Central time, on weekends or holidays are processed the following work day. An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.

• All used items are a final sale and are not refundable or exchangeable without a prior written permission from Mp3PlayerAccessories.net.

• Due to the nature of items in the Specials section (as identified by Mp3PlayerAccessories.net), returns for credit or replacement will be limited to those products that are damaged or defective upon delivery. Due to limited stock, replacements for Special category products may not be available immediately.

• Defective products will be exchanged with the same products.

• Mp3PlayerAccessories.net  is not liable for shipments made to us. We recommend that our customers use shipping companies as UPS, FedEx, DHL/ Airborne Express or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The RAN that was issued to you should be clearly written on the top of the box and not covered by any labels. Some of the products will be shipped directly to the manufacturer. Please contact us for proper shipping instructions.

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